Welcome to our Help Center. To assist you in navigating your journey with Teacraftware, we have compiled a comprehensive list of the most common inquiries regarding our premium teaware and artisanal services. If you cannot find the answer you are looking for, our dedicated team in Forrest City is always ready to assist.
Shipping & Delivery
Q: Where do you ship from and what areas do you cover?
A: Our administrative and fulfillment operations are headquartered in Forrest City, Arkansas. We currently ship exclusively to the 48 contiguous United States. Please note that due to the high-value and fragile nature of our ceramics, we do not ship to P.O. Boxes or APO/FPO addresses, as these locations do not meet our requirements for secure, trackable delivery.
Q: What are your shipping costs?
A: We believe in making our teaware accessible and transparent. Teacraftware offers Free Standard Shipping on all orders over $75.00. For orders under $75.00, a flat shipping fee of $8.50 will be applied. There are absolutely no hidden handling fees or surprise surcharges at checkout.
Q: How long will it take to receive my order?
A: Your total delivery time is the sum of our handling and transit periods:
Handling Time: We require 1 – 3 Business Days to perform a final quality inspection and securely pack your artisanal pieces.
Transit Time: Depending on your distance from our Arkansas facility, shipping typically takes 5 – 12 Business Days.
Total Estimated Delivery: You can expect your package to arrive within 6 – 15 Business Days from the time you place your order.
Returns & Refunds
Q: What is your return policy?
A: We stand behind the quality of our ceramics. If you are not satisfied, you may return your items within 30 days of delivery. Items must be in their original, unused condition and include all original protective packaging. We are proud to state that we charge No Restocking Fees ($0.00) for eligible returns.
Q: Who is responsible for return shipping costs?
A: This depends on the reason for the return:
Quality Issues: If the product arrives damaged, defective, or we sent the wrong item, Teacraftware will cover 100% of the return shipping costs.
Personal Preference: If you change your mind or decide the style isn’t for you, the customer is responsible for the return shipping costs.
Q: How do I initiate a return?
A: To ensure your refund is processed correctly, you must first contact us at Payment@teacraftware.com to obtain a Return Merchandise Authorization (RMA) code. Please do not mail your package to the sender’s address on the label without this authorization, as it will result in your return being rejected by our facility.
Quality Inspection: Once received at our facility, returns are inspected within 1–3 business days. Approved refunds are issued immediately; funds typically appear in 5–10 business days.
Products & Quality
Q: Will my item look exactly like the photos?
A: While we strive for absolute accuracy in our photography, please remember that our products are artisanal ceramics. Because of the unique kiln-transformation process (especially in Jianzhan and Ruyao glazes), each piece is one-of-a-kind. Minor variations in glaze pattern, texture, and size (within a 5-10% tolerance) are expected hallmarks of handmade art and are not considered defects. Furthermore, slight color differences may occur due to individual monitor settings and ambient lighting.
Q: What should I do if my item arrives broken?
A: Ceramics are delicate, and although we use specialized shock-resistant packaging, accidents can happen. If your item arrives damaged, please email us at Payment@teacraftware.com within 48 hours of delivery. You must provide clear photos of the damaged item and the outer shipping box (including the label) so we can prioritize your replacement or refund.
Orders & Payment
Q: What payment methods do you accept?
A: We offer a secure and encrypted checkout experience. We accept all major credit cards including Visa, MasterCard, American Express, and Discover. All transactions are protected by 256-bit SSL encryption to ensure your financial data is 100% secure.
Q: Can I modify or cancel my order after it has been placed?
A: To ensure our 1-business-day processing time, we move orders into our fulfillment system very quickly. You may request a cancellation within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled and must be handled via our standard return process.
Contact Information
For any further assistance, please contact our support team using the verified details below:
