Welcome to Teacraftware. We understand that when you shop with us for Premium Artisanal Gongfu Teaware and Art Ceramics, you are trusting us with your personal information. We take this responsibility with the utmost seriousness. Digital security and data transparency are the cornerstones of our relationship with our customers.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from teacraftware.com. Our goal is to ensure that you feel secure and informed throughout your entire journey with us.
2. Information We Collect
To provide you with a seamless shopping experience, we collect two primary categories of information:
Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect specific information from you, including:
Identity Data: Your full name.
Contact Data: Email address and phone number.
Financial Data: Payment information (including credit card numbers). Note: All payment data is encrypted and processed via secure gateways.
Transaction Data: Billing address and shipping address.
Device Information
When you visit the Site, we automatically collect certain information about your device, including:
Technical Data: Information about your web browser, IP address, and time zone.
Interaction Data: Individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
Log Files & Web Beacons: We track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
3. How We Use Your Information
We utilize the information we collect in a variety of ways to ensure the integrity of our services:
Order Fulfillment: We use the Order Information to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping via UPS, FedEx, or USPS, and providing you with invoices and/or order confirmations).
Communication: We use this information to communicate with you regarding your order status or support inquiries.
Risk & Fraud Screening: We use the Device Information (particularly your IP address) and billing details to screen for potential risk and fraud, protecting both our business and your financial security.
Optimization: We use collected data to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
4. Sharing Your Personal Information & Our Zero-Sale Policy
Teacraftware maintains a strict Zero-Sale Policy. We believe your data belongs to you. We do not, and will never, sell, rent, or lease your personal data to any third party for their marketing purposes.
We only share your Personal Information with necessary third parties who help us provide our services to you:
Service Providers: We share data with our e-commerce platform and payment processors to facilitate your transactions.
Logistics Partners: We share your name and shipping address with our Partner Logistics Carriers (such as UPS or FedEx) to ensure your teaware reaches your doorstep safely.
Legal Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
5. Payment Security & PCI-DSS Compliance
The security of your financial data is non-negotiable.
Encryption: Our website employs industry-standard SSL (Secure Sockets Layer) technology with AES-256 bit encryption to protect all data transmitted during the checkout process.
PCI-DSS Standards: We are fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS).
Zero-Storage Commitment: We strictly do not store your full credit card original data or CVV codes on our local servers. All payments are handled by certified, encrypted third-party gateways that specialize in secure financial processing.
6. Cookies & Behavioral Advertising
We use Cookies—small data files placed on your device—to remember your shopping cart items, recognize you on return visits, and analyze our website traffic.
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of targeted advertising by using the following links:
Whether you are located in the United States or abroad, we respect your rights under global privacy frameworks including the CCPA (California Consumer Privacy Act) and GDPR (General Data Protection Regulation).
You have the following rights regarding your personal information:
The Right to Know & Access: You can request a copy of the personal information we hold about you.
The Right to Rectification: You can request that we correct any inaccurate or incomplete data.
The Right to Delete: You have the Right to Delete and can request that we permanently erase your personal data from our records.
Data Retention: When you place an order through the Site, we will maintain your Order Information for our records for tax and legal compliance purposes unless and until you ask us to delete this information.
Minors: Our Site is not intended for individuals under the age of 18. We do not intentionally or knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to request deletion.
9. Contact Our Privacy Team
If you have questions about our privacy practices, wish to exercise your rights, or have a complaint, please contact us using the verified information below:
