Contact Us

Contact Us: We’re Here to Enhance Your Tea Journey

At Teacraftware, your passion for the art of tea is what drives us. We want to express our sincerest gratitude for choosing us to be a part of your daily rituals. Whether you are a seasoned tea master or a newcomer exploring the beauty of Gongfu tea, we are honored to assist you.

Our dedicated team is ready to provide expert guidance on:

• Product Insights: In-depth details regarding the clay composition, glaze texture, and brewing capacity of our teaware.
• Order Assistance: Real-time updates and tracking for your current shipments.
• Styling Advice: Recommendations on how to pair our Jianzhan teacups with Ruyao teapots to create a cohesive aesthetic.
• Feedback & Suggestions: We hold your voice in high regard—please share any ideas on how we can improve your shopping experience.

Fast-Track Support Tip

To ensure the most efficient service, we kindly ask that for all inquiries regarding existing purchases, please include your Order Number in the subject line or the body of your message. This allows our Forrest City-based support specialists to locate your information immediately and provide a swift resolution.

Our Verified Communication Channels

We maintain a transparent and direct line of communication to ensure your peace of mind. You can reach us through any of the following verified channels:

• Email Support: Payment@teacraftware.com (We commit to providing a personalized response within 24 hours on business days).
• Phone Support: +1 (870) 633-1436 (Direct access to our team during our operational hours).
• Official Address: 620 S ROSSER ST, FORREST CITY, AR, 72335, USA (Our central administrative and operational office).

Professional Service Hours

Our team operates on a precise schedule to ensure every inquiry receives the attention it deserves. Please note our local time zone:

• Monday – Friday: 9:00 AM – 5:00 PM (GMT-6, Central Standard Time).
• Saturday – Sunday: Closed.
• Public Holidays: Our office is closed during all major U.S. Federal and Public Holidays. Inquiries sent during weekends or holidays will be prioritized on the following business day.

Important Notice: Returns & Exchanges

Due to the fragile and artisanal nature of our premium ceramics, maintaining a strict safety protocol for returns is essential. Please do not mail any items back to the address listed on your shipping label without prior authorization.

To initiate a return or exchange, you must first contact us via email to obtain a Return Merchandise Authorization (RMA) and specific packaging instructions. This ensures the safety of the teaware and the validity of your refund. For more details, please cross-reference our full Refund Policy at the bottom of our site.

Send Us a Message

Prefer to reach out directly through our site? Simply fill out the contact form below with your details and your specific request. A member of our Teacraftware team will review your message and get back to you as quickly as possible.